ANALYSIS OF THE EFFECT OF WORK FAMILY CONFLICT, JOB INVOLVEMENT, WORKLOAD AND WORK STRESS ON EMPLOYEE PERFORMANCE DURING THE COVID-19 PANDEMIC (STUDY AT BPJS HEALTH BRANCH OFFICE TERNATE)

Abstract

BPJS Healthas an institution mandated by law to manage the National Health Insurance Program for all people in Indonesia, this needs to be supported by the readiness of reliable and qualified human resources, So this research was conducted with the aim of knowing and testing the effect partially and simultaneously work family conflict, job involvement, Workload And Work Stress Against Employee Performance in BPJS KesehatanTernate Branch Office.This study uses a quantitative approach with the population in this study is Employee in BPJS Kesehatan Ternate Branch Office is 43 employee. The variables in this study are work family conflict (X1), job involvement (X2), Workload (X3) And Work Stress (X4) Against variable Employee Performance (Y). Data collection techniques using a questionnaire tool and the result was analyzed using the application SPSS version 26.The results showed that work family conflict, job involvement, workload and work stress simultaneously significantly affected the performance of BPJS Kesehatan Ternate. Job involvement and workload partially have no significant effect on employee performance, while work family conflict and work stress partially have a significant negative effect on the performance of BPJS Kesehatan Ternate Branch Office employees.